JOB TITLE: NOLS Wilderness Medicine Student Services Representative
REPORTS TO: NOLS Wilderness Medicine Admissions Officer
JOB OBJECTIVE: The NOLS Wilderness Medicine student services representative serves as a first point of contact for all inquiries to NOLS Wilderness Medicine via phone, email, or personal visits. This person is responsible for answering telephone and email inquiries in a professional, friendly, and efficient manner. The student services representative also supports the Admissions team with general administrative support, data entry, and other tasks.
QUALIFICATIONS: Excellent verbal and written communication skills; must be able to present a vibrant, positive, and helpful attitude to inquiries, whether in person, email, or over the phone. Must be proficient on a keyboard and familiar with computer systems. Must possess the ability to work independently and proactively within the larger NOLS Wilderness Medicine organization. The student services representative must be comfortable managing critical detail in a busy work environment.
LEADERSHIP OR SUPERVISORY DUTIES: Provides a first impression to the general public. Must be able to prioritize daily job tasks and recognize when additional support is needed.
FUNDS AND/OR PROPERTY: Contributes to the processing and tracking of over 24,000 student certifications and records. Accurately collects tuition payments via phone.
- 60% - Customer Service. Acts as the primary point of contact for NOLS Wilderness Medicine to the public. Answers and provides information in response to telephone, mail, and email inquiries including registration and enrollment, certification, card replacement, managing waitlists, verification letters, and frequently asked questions. Forwards calls and emails appropriately. Should be able to answer the majority of student questions regarding Wilderness Medicine training and certification without assistance. Answers email@example.com email and acts as “primary” on the phone.
- 30% - Administrative Support. Performs office administrative tasks, including printing, copying, mailing, data entry, flyer/poster production, sponsor packets, database searches, mail and fax distribution, ordering and stocking office supplies, and filing.
- 5% - Acts as the assistant to the NOLS Wilderness Medicine Management team.
- 5% - Other duties as assigned.
Duties and responsibilities of this role may change at any time.
EQUAL EMPLOYMENT OPPORTUNITY: NOLS does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetics information, disability unrelated to job or admission requirements, or status as a protected veteran. The school’s nondiscrimination policy applies to all phases of its employment process, its admission and financial aid programs, and to all other aspects of its educational programs and activities. Retaliation directed to any person who pursues a discrimination complaint or grievance, participates in a discrimination investigation, or otherwise opposes unlawful discrimination is prohibited.
CRIMINAL BACKGROUND CHECK: A criminal background check is required from all NOLS employees.
E-VERIFY: NOLS participates in E-Verify.
WORK LOCATION: NOLS Wilderness Medicine offices, NOLS Headquarters, Lander, WY.
HOW TO APPLY: Send cover letter and resume to Debra East.
Contact Debra East with questions.
CLOSING DATE FOR APPLICATIONS: Open until filled.
STARTING DATE: As soon as possible.
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