JOB TITLE: NOLS Pacific Northwest Evacuation Coordinator / Program Supervisor
REPORTS TO: NOLS Pacific Northwest Assistant Director
JOB OBJECTIVE: The evacuation coordinator (EC) is responsible for coordinating all details for calls that come in from the field (medical, non-medical, or logistical requests). In addition, the EC will be responsible for evacuations that occur in town. The EC is a program supervisor level role and when not managing evacuations, will be responsible for the management of NOLS Pacific Northwest summer courses.
QUALIFICATIONS: Applicant must possess a thorough understanding of the NOLS mission. NOLS instructor certification is required. An understanding of NOLS Pacific Northwest operating areas desired. This position demands excellent oral and written communication skills, problem solving, an ability to work independently, and a willingness to work flexible and irregular hours. WFR certification required. Experience on multiple NOLS Pacific Northwest course types would be helpful as would course leader and evacuation management in the field.
FUNDS AND/OR PROPERTY: Choose logistical plans that most efficiently utilize vehicles and drivers. Monitor evacuation costs and submit expense reports. This position will have access to NOLS gas cards, credit cards, and petty cash.
LEADERSHIP OR SUPERVISORY DUTIES: Communicate effectively with faculty, program team, and assistant director. Facilitate difficult situations with evacuees and parents. Supervise faculty in the areas of course logistics, curriculum, risk management, performance expectations, and administration. Must be an excellent role model of expedition behavior (EB) and communication for all staff and students.
RESPONSIBILITIES: This position requires deliberate thinking and positive interactions with students, parents, instructors, NOLS Pacific Northwest staff, NOLS World Headquarters, bush pilots, horse-packers, health-care personnel, and land managers. The person will be an integral part of the program team, which is aiming for a positive experience for each student and their family whether or not the student completes their course.
The EC will typically work 40 hours per week on a set schedule. While carrying the evacuation cell phone, the EC will remain within a reasonable distance of the campus and be on call 24 hours a day. (Instructors are briefed to call in with non-urgent requests between the hours of 8 am and 5 pm.)
In addition the EC will:
- Hold primary responsibility for orchestrating logistical support for evacuees to the physician and returning to their families, with the support of other location staff.
- Manage all aspects of course evacuation logistics.
- Coach instructors during evacuation decisions and course logistic change requests.
- Advise instructors on student performance issues.
- Communicate with parents, guardians, or family members.
- Manage incident database and student separation paperwork.
- Inform assistant director and appropriate program supervisor(s) of incoming evacuees.
- Recommend improvements in administrative systems relating to the EC’s job.
- Facilitate challenging situations, including student or staff behavioral issues or performance concerns, injuries, illnesses and evacuations.
- Coordinate with NOLS World Headquarters and NOLS Custom Education to ensure that course administrative tasks are completed in a timely manner.
- Serve as program supervisor for NOLS Custom Education and Expedition courses at NOLS Pacific Northwest.
- Review and organize all course-related paperwork, including course leader folders and pre-course information for students and staff. Maintain curriculum files, library and other resource materials as needed.
- Provide faculty with clear and concise briefings, debriefings, and timely evaluations. Actively guide staff in professional development at NOLS.
- Debrief students and manage end-of-course logistics.
- Regularly assist with course logistics, faculty housing allocation, transportation, facility cleaning, outfitting, and vehicle preparation; occasionally assist with course rationing, meal preparation, and maintenance as necessary to maintain excellent student service.
- May be required to act as a fill-in field instructor due to injury/illness and possible unavailability of field staff. Must maintain active instructor status.
EQUAL EMPLOYMENT OPPORTUNITY: NOLS does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetics information, disability unrelated to job or admission requirements, or status as a protected veteran. The school’s nondiscrimination policy applies to all phases of its employment process, its admission and financial aid programs, and to all other aspects of its educational programs and activities. Retaliation directed to any person who pursues a discrimination complaint or grievance, participates in a discrimination investigation, or otherwise opposes unlawful discrimination is prohibited.
CRIMINAL BACKGROUND CHECK: A criminal background check is required for all NOLS employees.
E-VERIFY: NOLS participates in E-Verify
MOTOR VEHICLE RECORD: Applicants must be at least 21 years of age by the position start date and possess a valid driver’s license. Must have a clean driving history and be able to meet the criteria for NOLS vehicle insurance coverage.
WORK LOCATION: NOLS Pacific Northwest, Conway, Washington.
HOW TO APPLY: Send cover letter and résumé electronically to NOLS Pacific Northwest Assistant Director Carrie Dodge.
Please indicate any of the following PNW activities with which you have experience: sea kayaking, sailing, backpacking, mountaineering, and climbing.
Phone: 360-445-6657 x 3245
Please email or call Carrie with any questions.
CLOSING DATE FOR APPLICATIONS: December 1, 2019.
STARTING DATE: Based on level of program training required, this position is from mid May to mid September.
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